Refund & Returns Policy

1. Order Cancellations

• You may cancel your order within 24 hours of purchase for a full refund.

• After 24 hours, orders are usually in processing and may not be cancelled.

2. Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 7 days of delivery at thecapitalau@gmail.com  with photos of the product and packaging.

• Once approved, we will send a replacement or issue a full refund, including shipping costs.

3. Non-Returnable Items

• For safety and hygiene reasons, certain decorative or custom items (including prop notes) are not eligible for return unless they arrive damaged or defective.

• Please review product descriptions carefully before ordering.

4. Lost or Late Deliveries

• Standard shipping takes 12–18 business days after dispatch.

• If your package has not arrived within 30 business days of shipment, please contact us. We will investigate and, if the order is confirmed lost, provide a replacement or full refund.

5. Refund Method

• Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.

6. Contact Us
For any questions regarding returns or refunds, email us.